Our Stories

The urgency of global climate change and the need to reduce CO2 emissions is clear. At Hilti, we are committed to reducing our carbon footprint and promoting sustainable practices.

Picture a bustling construction jobsite. The place is abuzz with activity and the sounds of the work in progress fill the air. Your attention is drawn to a worker clad in a high-visibility vest, safety glasses and protective clothing, wielding a gas-powered cutting tool.

When Travis Perkins, the largest builders’ merchant in the UK, planned the building and growth of their successful tool rental business, they faced an inimitable challenge: They required a unique solution for their specific needs.

Imagine sitting at your desk in the office. Suddenly, you find yourself on a construction site – without physically being there. It sounds impossible, but for our customers dealing with firestop solutions, it’s already reality.

In any customer service scenario, it’s natural to not think twice when things go right. It’s more often that companies hear from their customers when things could be better. It takes a lot of courage to recognize when improvements are needed, and even more to untangle the complex business processes behind a premium customer experience.