2019 Hilti Company Report When his customers in the Golden Outback need him, Hilti Account Manager Andrew Sindall gets into his red off-road vehicle. This can mean driving for up to 12 hours and 700 miles to get from Perth to the Western Australian mining regions. In Australia, having satis昀椀 ed customers requires going more than just one extra mile, but Andrew is happy to go the distance. This picture was taken on the way to a new mine on a rough unpaved road leading out of Leonora, Western Australia. They are known as “hunters” – maneuvering their motorcycles to get closer to smaller customers in Tanzania as quickly as they can, and better than anyone else. One thing that’s always along for the ride with the 22 construction site hunters: a red Hilti sales box containing basic tools and accessories. Their target is to make a spontaneous sale to one of the many of workers who largely improvise their work and applications, helping them to be more reliable in what they do. Has the shotcrete suf昀椀 ciently hardened? In Peru’s San In 2016, Mihai Ojog, the general Rafael tin mine, the response comes six hours after the manager of the Romanian shotcrete has been applied. This is no problem with Hilti technology. company Brenneka Install, signed his One simply has to let the concrete harden, set the anchor and 昀椀 rst 昀氀 eet management contract with measure its pull-out resistance. Here, Hilti Account Manager Víctor Hilti Account Manager Bogdan Frantia. Raúl Segura (right) explains to workers how they can use the data This year, he extended that contract. from the HAT 28 anchor tester to quickly and reliably determine the After all, having one’s tools available strength of the concrete. when they are needed has a positive impact on productivity – something he and his teams can’t do without. 36–37